Post by troyhather on Sept 21, 2017 6:00:39 GMT
Call at least two homecare agencies, although three is better to compare how differently they respond to you and your questions. Compare the agencies for the following:
Does the agency carry worker compensation insurance, liability insurance, or auto insurance for its workers?
Is the agency licensed by the state or federal government, meaning do they accepts Medicare and Medicaid?
Is the agency bonded?
Does the agency do a free on-site consultation?
Does the BBB give the agency a good rating? Many agencies are franchises or satellites of national companies and the local owners and management run each one differently. Make sure you have the address of the agency you are directly working with for the BBB.
Does the agency have three references they can provide you with?
Here are some other things to think about when calling different agencies:
Some agencies may just want your demographic information and some may even suggest you pay up front without an interview. This is not the type of agency that you would want to use for your homecare.
Some franchises are owned by people who have no medical background. A good agency will want to have a dialogue with you about why you are looking for services and what is currently in place now. A good agency will inquire if there have been any recent medical or physical changes or other issues with the patent. They will inquire about the current condition of the client and current residence (home, hospital, nursing home, hospice, etc).
Sometimes an agency will want to know how many family and friends are involved and welcome them to the initial consultation so everyone understands how to work together. I suggest, in this case, the family decides on a spokesperson for the meeting. This is a good opportunity for the family members to clarify, understand, and agree on who will be in charge of different jobs for the client (medication management, bill paying, and transportation to the doctors’ appointments).
Does the agency carry worker compensation insurance, liability insurance, or auto insurance for its workers?
Is the agency licensed by the state or federal government, meaning do they accepts Medicare and Medicaid?
Is the agency bonded?
Does the agency do a free on-site consultation?
Does the BBB give the agency a good rating? Many agencies are franchises or satellites of national companies and the local owners and management run each one differently. Make sure you have the address of the agency you are directly working with for the BBB.
Does the agency have three references they can provide you with?
Here are some other things to think about when calling different agencies:
Some agencies may just want your demographic information and some may even suggest you pay up front without an interview. This is not the type of agency that you would want to use for your homecare.
Some franchises are owned by people who have no medical background. A good agency will want to have a dialogue with you about why you are looking for services and what is currently in place now. A good agency will inquire if there have been any recent medical or physical changes or other issues with the patent. They will inquire about the current condition of the client and current residence (home, hospital, nursing home, hospice, etc).
Sometimes an agency will want to know how many family and friends are involved and welcome them to the initial consultation so everyone understands how to work together. I suggest, in this case, the family decides on a spokesperson for the meeting. This is a good opportunity for the family members to clarify, understand, and agree on who will be in charge of different jobs for the client (medication management, bill paying, and transportation to the doctors’ appointments).